Nice photo, isn't it? It certainly made our day. Yet estate agency isn't all smiles.
Knowing how difficult property transactions can be, we pride ourselves on our work, on our professionalism. We provide an excellent service for those who use us. Regardless of what our clients are like themselves! For the people we deal with are only human, they are unique, and they are under different pressures. We understand if people are disorganised, grumpy, stressed out, distracted, impatient, or all of those at once. It is our job to provide a professional arm to lean on, to guide people through the choppy waters of selling or buying homes, chains, letting or being let to, and so on.
It helps, of course, if our clients are as responsive as us, tell us anything relevant that is going on, ensure we know what their needs are and what they are planning. Yet we will happily work with people who are inexperienced in property transactions, who don't like them and who will, try as they might, will never understand them all that well.
It is, though, good to be appreciated and to work with people who aren't disorganised, grumpy, stressed out, distracted, or impatient.
The two clients who, as we said at the start, outdid us recently were thanking us. We regularly get thanks from people who give us cards and gifts. These are always greatly appreciated.
Among theirs and other recent gifts, whisky has been involved, a bottle of Jamesons and of Glenfiddich. The former went to Sam and the latter to Kevin Spires. Naturally, we won't disclose whose has been drunk the fastest, though we can say that Kevin has more left as the Christmas festive period approaches....
Thank you to those recent clients, but gifts aren't what we work for (nice though they are). It is knowing we have done the best we can and that we have achieved something meaningful for our clients.
You can view our earlier posts in our Index here.
No comments:
Post a Comment