Sam's Word 6: Going nuclear and keeping calm and carrying on

It was interesting to see this week that the UK government has committed itself to a new

nuclear facility as a future electricity source. There are many issues involved - many existing power plants coming the the end of their lives and needing to be decommissioned; the cost of the electricity set in order to attract overseas investment; reliance on overseas investors who are bound up with other governments; safety; waste; positive investment in Britain and creation of employment; and finally the fact that some other nations, notably Germany, are firmly committed to electricity production without a nuclear component. Not an easy issue at all and among our staff and the wider public there is sure to be quite a range of views.

One definite plus is that, whatever the source, the future national electricity supply is being secured. We don't want power outages. Among our staff are a few very experienced estate agents (mentioning no names) who remember the last ones! In those days there were no computers smaller than would fill a room, not all TV's had colour, mobile phones were (probably) on TV's Tomorrow's World and seemed as futuristic as the robotic space aliens who were in the Cadbury's Smash advert laughing about old-fashioned potato peeling.  

We had our broadband go down recently for a few days in one of our offices. We managed and we kept our clients happy, but just imagine outages that would take out and offline internet, smart devices, unsmart devices, anything needing electricity? It's probably best not to. Though, for all the advances in technology, and online property portals and so on, estate agency remains very much a people business. 

It is our people you see when we first value your home if you're looking to move, or take you on our 100% accompanied viewings to properties for sale or let. It is our people who put through the paper (and electronic) work that moves transactions from offer to completion. It is our people and the people and the services we work with who ensure our landlords and tenants are happy with the properties they rent if an issue arises, say a boiler going wrong (yes, they need electricity too). It is our people who live our values and have the passion and friendliness and professionalism we cherish and who help us to innovate and to grow. Also, our people ensured that the loss of broadband is, to use a familiar phrase, a drama not a crisis. As one of our people myself, who you could quite likely meet, I enjoy the range of things we do and being hands-on. Often hands-on the steering wheel of my car as I go to and from meetings and viewings, in fact.

The strength of our team is a great comfort as we look forward to occupying our new office. Once we move in, there may be a teething problem or two. A washing machine upstairs may go wrong and produce a flood (fingers crossed as I write this)! Whatever happens, I know we have a great team and with them we will be able to keep calm and carry on. In fact, like the national grid, we're rather looking forward to our own bit of increased capacity.

Sam Samuel, MNAEA CRLM,  October 2013

You can check out our earlier posts in our blog index.